Return and Refund Policy

Cancellation Policy

1. Orders can be cancelled only before they are shipped. Once an order has been shipped, it cannot be cancelled through our website.

Return Policy

1. Returns and exchanges are applicable only to select products. The return eligibility, conditions, and applicable return period are specified on the respective product pages. For most products, the standard return window is 3 days from the date the order is delivered.
2. If you miss the applicable return window, or if you have any questions or concerns regarding your order, please contact us at support@20caratjewellery.com.
3. The return policy, including product eligibility and applicable conditions, may be updated or modified from time to time without prior notice. The applicable policy will be as stated on the respective product page at the time of purchase.
4. If pickup service is not available at your location, you may be required to self-ship the product to our designated office address. Further instructions will be provided by our support team.
5. Return or exchange charges may apply on a case-by-case basis, depending on the product and reason for return or exchange.

Refund Policy

We accept refund requests in cases involving a mismatch in quality, size, colour, or design, or where an item is missing, incorrect, or damaged in a combo order, subject to the applicable product-specific return and refund conditions.

Once the returned product has been successfully picked up or received, as applicable, the refund will be processed within 5–7 working days through the same payment method used for the original transaction, subject to applicable banking or payment-processing timelines.

Return Conditions

To be eligible for a return or exchange:

• The product must be unused and unwashed for hygiene reasons.
• The product must be returned with its original packaging and tags intact.
• Products without their original tags may not be accepted for return or exchange.
• Customized or personalized products cannot be returned or exchanged.
• Return or exchange requests must be raised within the applicable return period specified on the respective product page. Products for which a return or exchange request is raised after the applicable return period may not be accepted.

For any questions or assistance regarding returns, exchanges, cancellations, or refunds, please contact us at support@20caratjewellery.com.