Privacy Policy
At 20 Carat Jewellery, we respect your privacy and are committed to keeping your personal information confidential. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and how we protect it when you use our website.
By accessing or using our website, you agree to the terms of this Privacy Policy and our website's Terms and Conditions. This Privacy Policy applies to all visitors, registered users, subscribers, and customers, including those who have not completed a transaction.
Personal Information We Collect
We may collect personal information that you voluntarily provide when you register, subscribe, place an order, contact us, or otherwise interact with our website.
Personal information may include:
- Name
- Postal and delivery address
- Telephone or mobile number
- Email address
- Billing and transaction-related information
- Identification or other information provided by you
- Other information necessary to provide our products and services
We may also automatically collect certain technical information, such as your computer or device's IP address. This information may be used for website administration, security, analytics, and understanding how visitors use our website. An IP address by itself may not identify a particular individual.
20 Carat Jewellery does not knowingly collect personal information from children through the website.
How We Use Your Information
The information we collect may be used to:
- Process and fulfil your orders and provide customer support.
- Communicate with you about your orders, account, or enquiries.
- Send information about our website, products, services, offers, and promotions, where applicable.
- Improve your online shopping experience.
- Monitor and improve the performance, functionality, and security of our website.
- Understand website usage, including visitor numbers and geographical trends.
- Conduct analytics and generate aggregate statistics about website usage.
- Provide information or services requested by you.
- Comply with applicable legal and regulatory requirements.
We will use personal information only for legitimate business purposes and in accordance with this Privacy Policy and applicable law.
The collection, processing, use, and sharing of personal information described in this Privacy Policy are for privacy, administrative, operational, security, and business purposes only. Such statements do not constitute medical, health, wellness, or therapeutic claims about our products.
Sharing of Personal Information
We treat your personal information as confidential. We do not sell your personal information to third parties.
However, certain information may need to be shared with trusted service providers and vendors when necessary to operate our business and fulfil your requests. For example, we may provide relevant name, address, telephone number, and order details to courier or delivery partners so that your order can be delivered.
We may also share information with other vendors or service providers where it is necessary for functions such as website operations, payment processing, customer support, order fulfilment, analytics, or other services required to operate our business.
Such information is shared only to the extent reasonably necessary for the relevant purpose. We take reasonable steps to prevent unauthorised access, use, or disclosure of personal information.
Legal and Government Disclosures
We may disclose personal information where required or permitted by applicable law, regulation, legal process, or governmental authority.
We may also disclose information when reasonably necessary to cooperate with a lawful investigation, protect our rights or property, prevent fraud or misuse, or comply with a valid request from law enforcement or another authorised government authority.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help operate the website, understand how visitors use it, improve functionality, and provide a better shopping experience.
Cookies may help us:
- Understand how frequently visitors use our website.
- Measure website traffic and performance.
- Remember certain preferences or settings.
- Understand general browsing interests and usage patterns.
- Improve our website and services.
The types of cookies and tracking technologies used may vary depending on the website features and services we use. Where applicable, you may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
Aggregate and Anonymous Information
We may use or share aggregate, statistical, or otherwise non-personally identifiable information about website usage, such as website statistics, visitor trends, or general demographics, with sponsors, advertisers, business partners, or other third parties.
Such information is intended to describe general trends and does not identify individual customers.
Third-Party Websites
Our website may contain links to third-party websites. If you choose to visit another website through one of these links, that website will have its own privacy policy and terms.
This Privacy Policy applies only to information collected through the 20 Carat Jewellery website. We are not responsible for the privacy practices, content, or security of third-party websites.
Protection of Your Information
We take reasonable measures to protect personal information from unauthorised access, use, alteration, or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, legal requirements, or the way we collect, use, or share information.
Any updated Privacy Policy will be published on our website. We encourage you to review this page periodically to stay informed about how we handle personal information.
Important: The disclosures in this Privacy Policy describe our privacy and data-processing practices only and should not be interpreted as health, medical, wellness, or therapeutic claims about our products. These disclosures should reflect our actual data collection, tracking, cookie, and data-sharing practices. If our practices change, this Privacy Policy should be updated accordingly.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Email: support@20caratjewellery.com